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Please help! Cheeky Tatz UK shop doesn't respond to my order...

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Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by sakura_1056 on Sun Oct 02, 2016 7:52 pm

Hi, I found very nice T shirts for face painters/tattoo artists at cheeky-tatz.co.uk (I tried to post the link but it seems I'm not allowed as I'm a new member...) and ordered some printed T shirts and custom ones online. When I made a payment via paypal I received an auto-reply from Lewis saying that my items will be processed and shipped as soon as possible...I've emailed them about the instruction for my custom T shirts and asked when my items would be ready....I emailed them 3 or 4 times, it's been more than 10 days and they never get back to me...I checked out their website again and I realized their address, phone number, or name are not listed...I'm now wondering maybe they are not doing business anymore??? I live outside UK and have purchased items from similar independent facepaint stores from the UK and the US with no problems...I would very much appreciate if anyone has information about this cheeky-tatz.co.uk shop or knows of Lewis who runs this shop. Thank you for your help!

sakura_1056

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by anniel on Mon Oct 03, 2016 2:03 am

I know nothing, but maybe you could resolve it through pay pal?
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anniel

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by sakura_1056 on Mon Oct 03, 2016 7:02 am

Thank you anniel, and yes, sooner or later I will have to ask Paypal for help or refund...but thought I could try this forum first, as someone here might have bought from this shop or knew of them.

sakura_1056

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by sakura_1056 on Sun Oct 23, 2016 7:15 am

Update: I finally heard from them after 10 days..she said she couldn't reply because she was away for a few days but my items can be ready soon and would be shipped by that weekend. It's been 3 weeks since then and I emailed her 3 times but never heard from them and of course I haven't received my items! I just contacted paypal for help...I will never use this shop again Sad

sakura_1056

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by sakura_1056 on Wed Nov 02, 2016 7:24 am

Another Update: Finally paypal settled this case and issued a refund...I never received a reply or apology from the seller. I wouldn't recommend shopping at this site.

sakura_1056

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by jlirie on Wed Nov 02, 2016 6:22 pm

sorry you had a bad experience but good to hear you got the refund. thanks for alerting people.
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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

Post by sakura_1056 on Thu Nov 03, 2016 8:57 am

Thank you jlirie. It was a lot of trouble but I'm glad I got a refund. Their website is still open and some nice stuff (glitter tattoo stencils, face paint T shirts) are on it...so I hope no one will just place an order like I did...

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Re: Please help! Cheeky Tatz UK shop doesn't respond to my order...

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